This role supports the Manager on the daily administration of the facility, ensures that costs are minimised and income meets or exceeds the set budget targets and that all customer’s enquiries are attended to efficiently and professionally on a timely basis.

Essential Duties & Responsibilities:

  • Promptly attending to customer enquiries and follow up in a friendly and professional manner.
  • Addresses customer service issues expeditiously.
  • Provide support to the Manager on the day-to-day management of the facility.
  • Sells product features, benefits, and competitive advantages in a customer-focused approach.
  • Identifies and escalates through appropriate channels all maintenance issues which cannot be solved by facility personnel.
  • Responsible together with the onsite team for the sales and revenue performance of the business.

Requirements:

  • Candidate must possess at least a Diploma in any field.
  • High-quality communication, teamwork and interpersonal skills.
  • Honesty and commitment to accomplish tasks, and the ability to work quickly and accurately.
  • Able to work comfortably with figures and computer-related work.
  • An interest in working with people and the ability to cheerfully provide great service with a smile.
  • Demonstrates the appropriate level of skills to promote company products.
  • At least 2 Years (s) of working experience in the related field is required for this position.
  • Able to work in various locations around Singapore
  • Working hours: 9:00am to 6:00pm (Monday to Friday) & 9:00am to 1:00pm (Alternate Saturday)

Reporting to the Chief Financial Officer, the Business Process Analyst is responsible for planning and executing business strategies to improve and streamline efficiency in the operational, systems and financial management across all functions and countries. This role will assist to establish and maintain guidelines for the internal control systems of Extra Space Asia.

 

Essential Duties & Responsibilities:

  • Work independently to plan, organize and carry out the internal controls function which includes the preparation of an audit manual, audit scope and audit plan.
  • Conduct a wide-ranging scope of audits interview, focus group, surveys, site visits, document analysis, business process description and standard workflow analysis to gather and document existing business procedure – including revenue recognition, contract accounting, compliance, fraud, operations and outsourcing with an emphasis on assessing emerging areas of risk.
  • Work with various stakeholders proactively to identify and manage risk in new technologies, new go-to-market offerings, and critical corporate initiatives.
  • Guide the various departments to identify, assess and mitigate the operational risks as when required.
  • Collaborate with peers and various department managers to facilitate the identification and development of new process solutions.
  • Participate in the creation and execution of the risk-based audit plan, reporting results and recommendations to Senior Management team.
  • Report, advise and propose recommendation to senior management on significant deficiencies and initiate corrective strategy to improve control weaknesses identified.
  • Continuous review of assigned organizational and functional activities and evaluate adequacy and effectiveness of management controls over each area.
  • Evaluate compliance against existing standards, guidelines, methodologies, policies and procedures; identify and propose the necessary modifications to reduce risks and enhance control.
  • Review the responses to internal and external audit results to ensure that recommendations are implemented and that all action items are resolved.
  • Setting up regular internal training to provide coaching and update on the processes and procedures.
  • Be fully updated and conversant on sector’s rules, regulations, best practices, tools, techniques and performance standards.
  • Handle risk related ad-hoc projects with other team members or departments when necessary.

Requirements:

  • Bachelor Degree in Business Administration, Management, Finance, Accountancy or other equivalents, or professional degrees (e.g. ACCA)
  • At least 5 years of relevant work experience.
  • Proficiency in Microsoft Office suite such as Excel, Words, and PowerPoint, particularly ability in flow chart drawing.
  • Strong logical, analytical skills and creative problem solver.
  • Meticulous and detail-oriented.
  • A person with commitment to work under pressure and meet deadlines.
  • Impeccable and concise communication skills, verbal and written.
  • Strong organisational skills, including the ability to prioritise, multi-task and work effectively with minimal supervision.
  • Demonstrate integrity, responsibility, and good work ethics.
  • Self-directed with a high level of initiative and a ‘can do’ attitude.
  • A person who wants to be respected rather than liked
  • Certified Internal Auditor (CIA) qualification will be an added advantage.